-All Packages are Shipped through FedEx or USPS
-Standard Shipping is 3-5 Business Days, Expedited Shipping is 1-2 Business Days (please keep in mind shipping time frame is additional to order fulfillment time frame)
-Once Item is in transit, we are not responsible for any lost/damaged packages, however we will do our best to ensure our client is satisfied and knowledgeable of expected Delivery date.
-All orders require a signature upon delivery
-Once Label is created, a tracking number will be emailed to the email address used to place order on www.TheDreyaMichelleBrand.com
-All Orders will Require a Signature upon delivery
-All orders will ship the TUESDAY after processing time is complete
-USPS Customer Service Number -1-800 -ASK-USPS (Please contact USPS for any lost packages or for updated tracking information)
-FedEx Customer Service Number – 1-800-463-3339 (Please contact FedEx for any lost packages or for updated tracking information)
- For All Units, orders must be paid in full at time of booking unless buyer is purchasing though a 3rd party payment processor such as Sezzle, After pay, Etc.
-All wig Orders will be fulfilled within 10-14 Business Days
-All Accessory orders will be shipped within 48 business hours
-In the event of a discrepancy regarding order fulfillment time, customer will be notified.
-All Orders placed over the weekend and/or holidays, will begin processing the following business day.
-The Dreya Michelle Brand LLC is not responsible for unit sizing issues and refunds or exchanges are not permitted.
-When Placing any wigs order , the head circumference is required.
-Each unit is carefully designed and styled and will be examined upon completion to ensure it meets our standards. In addition to examination it will undergo a wig completion checklist,This makes sure that every criteria is met.
Color shades appear different in different lighting
-We Are Not Responsible for too Big or Too Small Units. Please view our measurement chart & Video on our Instagram/Facebook/Twitter and Website for reference on How to Properly Measure your Head Before placing your order.
-All 5 requested measurements must be Submitted for Custom Orders. Failure to do so will result is order cancellation.
- Temple to Temple
- Front to Nape (Start of Hairline to End of Hairline)
- Ear to Ear Nape
- Ear to Ear Front
-Knowledge of head circumference is required when purchasing any wig , as they range in size S-XL (21”- 24”)
All Sales Are Final No Refunds or Exchanges
-Due to the Nature of our products and Federal Health Regulations ALL SALES ARE FINAL- NO EXCEPTIONS
- You are allowed a refund on Wig Orders IF THE CONSTRUCTION OF THE UNIT HAS NOT BEGUN. (Cap Preparation, Knot Bleaching, inventory ordered , Plucking are examples of beginning of construction)
-We do not accept Returns or Exchanges under any circumstances (This includes but not limited to all products such as wigs, hair, styling tools, and false eyelashes)
-If there is a mistake on our end, you must communicate and return the product within 3 days of delivery receipt. Once Lace is cut or unit is altered in any way, we will NOT accept the return. We will only accept units which are unworn and unaltered in any way.
-We Are not Responsible for how buyer installs/alters units (this includes but not limited to Styling and heat styling, Lace tinting, Lace cutting, Chemical altering, Coloring / Bleaching or Excessive Product Usage)
-It is up to the buyer to maintain and properly install unit to ensure its Longevity.
FRONTAL AGREEMENT FORM
I Fully Understand that Frontal Wigs will consist of the following below:
-Will require an additional 25-30 minutes daily for proper application (If adhesive is not used).
-Will not Damage my natural hair or edges and will promote healthy hair growth WITH PROPER APPLICATION.
-Can have a tendency to Shed or accumulate balding spots due to normal wear and tear.
-Are better suited for daily take off and on.
-Are ideal for occasions and are NOT every day wig units.
-Requires gentle attention and daily maintenance.
-Sleek Hairlines Will speed the normal process of lace thinning/balding
-Requires "How to" knowledge " i.e.; how to blend hairline.
Please note we do offer a frontal replacement service which will results in a reconstruction fee and cost of a new frontal.
Remember: Lace is a Fabric and is sometimes very delicate
*Lace Sheds and hairline customization such as bleaching knots, plucking the hairline and cutting baby hair, will decrease the life of the lace.
* When customizing and already customized unit, whether partially or fully customized you are speeding the natural shedding/balding process on the lace.
By purchasing a unit from The Dreya Michelle Brand and providing your email address you will be automatically added to our email list. You will receive information regarding your order status and updates within the company. You will also receive promotional information such as sales and launches. You May Unsubscribe at any time.
By completing a purchase with The Dreya Michelle Brand you are agreeing to and fully acknowledging our policy.